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- (BM-31) The A.A. Service Manual/ Twelve Concepts for World Service
(BM-31) The A.A. Service Manual/ Twelve Concepts for World Service
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Both in a single booklet. The manual opens with a history of A.A. services; explains the Conference structure and its year-round importance; includes the Conference Charter and General Service Board Bylaws. The Concepts—principles of service that have emerged from A.A.’s service accomplishments and mistakes since its beginning—are set forth by Bill W.